Coventry University Privacy Notice

The FutureLets Limited is committed to protecting your privacy.  This notice will help you understand how we look after your personal data and how we make sure that we meet our obligations to you under the UK data protection laws (referred to in this policy as the “Data Protection Laws”). This notice outlines how we will use, store and share your personal data, and supplements any other notices or statements we may provide to you.

If you have any questions in relation to this notice or generally how your personal data is processed by us please contact our Data Protection Officer by letter addressed to: Data Protection Officer, Coventry University, Priory Street, Coventry CV1 5FB; or by email at:

Who are we?

In this Privacy Notice, the terms “we“, “our“, and “us” refer to The FutureLets Limited (Company Number 09136328), Alan Berry Building, Coventry University, Priory Street
Coventry, United Kingdom CV1 5FB (ICO registration number ZA118788) (“FutureLets“). The FutureLets is part of the Coventry University Group. You can find the full details of the Group here.

We are a controller of your information which means that we are responsible for looking after it.  We will use your personal data fairly, lawfully and in a transparent manner, and in accordance with the Data Protection Laws.

What do the key terms mean?

Personal data” means any information we hold about you, from which you can be identified. It may include contact details, identification numbers, other personal information, photographs, expressions of opinion about you or indications as to our intentions about you.

Processing” means doing anything with the personal data such as collecting, recording, organising, structuring, storing, adapting or altering, retrieving, accessing, consulting, disclosing, disseminating, aligning or combining, restricting, erasing or destroying or using the data in any way.

What information do we collect?

We may collect, use, store and transfer different kinds of personal data about you as follows:

Personal data does not include data where your identity has been removed or which is not associated with or linked to your personal data (anonymous data). 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but as this data does not directly or indirectly reveal your identity, it is not considered personal data in law. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.

Where do we get this information from?

We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our website or through any other communications you might have with us. We also obtain some information from third parties (please see below for further details). Please note that we may combine personal data we receive from other sources with personal data you give to us and personal data we collect about you.

Information that you give us

You may share personal data about yourself and your circumstances by:

  • providing information as part of your online application process to us;
  • completing hard copy application forms;
  • verbally providing information to us, either by telephone or face to face;
  • giving us information about yourself in any other communications with us either by e-mail, post or otherwise;

We may need you to provide the personal data listed above so that we can provide the services and support your needs, and so that we can comply with our contractual obligations to you, and our legal obligations. 

If you don’t provide this personal data it may mean that we will be unable to process your application for accommodation or provide other services which you have requested.  If this is the case we will notify you at the time.

Information that we collect about you

We collect personal data about you:

  • when you visit our website as well as details of your visits to our website including, but not limited to, Internet Protocol (IP) address used to connect your computer to the internet, MAC addresses, traffic data, location data, your login information, time-zone setting browser type and version, browser plug-in types and versions, operating system and platform, weblogs, cookies and other communication data, and the resources that you access. For more information please see our Cookie Policy.
  • when you are on our premises or at a Coventry University campus, data including your name and CCTV images.

Information that we receive from other sources

We may receive personal data about you from other third parties, including:

  • Letting agents or referees, where we require a reference;
  • Other members of the Coventry University Group;
  • Your parents, guardians or any other third parties who send us personal data on your behalf.

Why do we need your information?

There are various reasons that we may need to collect and process your personal data.  We may collect and process the personal data about you for the following purposes: 

Basis for using your information

Data Protection Laws state that we need to have a legal basis for all of the processing of your personal data that we carry out. This means that our processing of your information must be for one of a limited number of legal bases set out in the legislation. The legal bases that we rely on are:

The processing is necessary for the entry into or performance of a contract

When we provide our services to you a contract is entered into between us. For us to deal with and/or respond to any enquiry or request made by you prior to entering into this contract, and fulfil our obligations under this contract, we will need to collect, process and share (as further detailed below) your personal data. If you don’t give us the personal data we need when we ask for it, or if you object to the type of processing we need to do, or if you exercise your right to have your personal data deleted, it is likely to mean that we cannot enter the contract with you or provide the services under it.

Compliance with a legal obligation

Sometimes we process your information because we are legally obliged to do so, for example in some of the circumstances listed above, or in relation to the prevention of crime, or because we may be required to share your information with certain statutory bodies (see below for further information about whom we may share your information with).

Legitimate interests

We may use your personal data (excluding special categories of personal data) as set out in this privacy policy where this is necessary for the purposes of the legitimate interests of our business including:

As explained further below, we may share your personal data with other members of the Coventry University Group, as well as other third parties where this is necessary for the purposes of our legitimate interests.

We are required to carry out a balancing test of our legitimate interests in using your personal data outlined above against your interests and rights under the Data Protection Laws.  As a result of our balancing test, which is detailed below, we have determined, acting reasonably and considering the circumstances, that we are able to process your personal data in accordance with the Data Protection Laws on the basis that this is necessary for our legitimate interests.

Legitimate interest

We have a legitimate interest in processing your information as:

  • you benefit from the provision of the services we provide;
  • we both benefit from the ability to enforce or apply rights under any contract between us;
  • we need to assess your ability to pay, and your reliability as a tenant;
  • we need to ensure our properties are appropriately maintained, and that services are connected and appropriately charged.


We consider that it is reasonable for us to process your personal data as it is necessary for the purposes of our legitimate interests outlined above as we process your personal data only so far as is necessary to achieve the purposes outlined in this Privacy Notice.

Impact of processing

We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above, as the processing of your personal data does not unreasonably intrude on your privacy.


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to receive an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.   If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Special Category Data

We may process information about you which is classified as ‘special category data’ in the Data Protection Laws, such as details you have supplied to us about your health and any disabilities you may have.

We will only process this special category data where you have given your explicit consent for us to do so or when that processing is legally required. For example, when you provide Health and Wellbeing Data, unless we are under a legal obligation to process this information, such information will be only processed with your explicit consent.

Who do we provide your data to?

Your personal data will only be disclosed to relevant FutureLets employees that have a need for such access for the purpose for which it was collected and will not be disclosed to any other individuals or other entities, except that, if consistent with the purposes for which it is collected, information about you may also be shared with other organisations within the Coventry University Group. We may also need to share your personal data with third parties in the following circumstances: 

We will seek your express opt-in consent before we share your personal data with any company outside of FutureLets for marketing purposes, or before we send you relevant third party information on behalf of any third party. 

We require all third parties that process personal data on our behalf to respect the security of your personal data and to treat it in accordance with the Data Protection Laws. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect.  In addition, the access to and use of the personal data that we collect is restricted to our employees who need the personal data to perform a specific job role or activity. Where personal data is shared with third parties (e.g. The Deposit Protection Service) in line with this notice, responsible measures are used to protect your personal data. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.  We urge you to take every precaution to protect your personal data when you are on the internet.

Transfers of your personal data to third countries 

Your personal data will be held and processed on computers and in hard copy within the UK and we will not transfer any of your personal data outside of the European Economic Area. In the event that the UK leaves the EEA, or if otherwise required, we will ensure that appropriate transfer mechanisms to and from the UK are put in place.

Data Retention 

We will only keep your personal data for as long as we need to, in order to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

We consider a number of factors in deciding how long to keep your information: the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements (i.e. whether particular laws mean we have to keep certain types of document for a certain length of time).

Details of retention periods for different aspects of your personal data are available by contacting

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Other Websites and Links 

The FutureLets’ website may contain links to other websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control third party websites and are not responsible for their privacy notices or for the content, accuracy or opinions expressed in such websites. 

The FutureLets does not investigate, monitor or check third party websites for accuracy or completeness and the inclusion of any linked website on or through our website does not imply approval or endorsement by The FutureLets of the linked website. 

If you decide to leave The FutureLets’ website and access these third party websites, plug-ins and/or applications you do so at your own risk.  We encourage you to read the privacy notice of every website you visit.

How we may contact you

Please note that we may contact you by post or by electronic means including telephone, text messages, email, social media messaging, or any other suitable electronic method in connection with the purposes set out above.

Your Data Protection Rights

You have the right to: 

Exercising your rights

If you wish to exercise any of your above rights, please send a written request to us at the address listed at the end of this privacy notice. 

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

About this Notice 

This privacy notice was last updated on [[28] May 2019].  Historic versions can be obtained by contacting us. 

Complaints and Questions

Coventry University has appointed a Data Protection Officer to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal information, please contact the Data Protection Officer at the Information Governance Unit, Coventry University, Priory Street, Coventry, CV1 5FB or email . You can also contact us at

If you are not satisfied with Coventry University’s proposed resolution of your complaint you have the right to contact the Information Commissioner’s Office. Further information can be found on the Information Commissioner’s website at or via their helpline on 0303 123 1113.

We reserve the right to update this Privacy Notice at any time, and we will provide you with a new Privacy Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.